Privacy Policy

This privacy policy sets out how KAFEA TERRA UK LIMITED uses and protects any information that you give KAFEA TERRA UK LIMITED when you use this website and our e-shop, social media accounts (pages and profiles) and all digital products we use/ provide.

KAFEA TERRA UK LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

KAFEA TERRA UK LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 22nd of January 2019.

(a) What we collect We may collect the following information:
• full name and job title
• company name
• VAT number
• contact information including email address and telephone number
• demographic information such as postcode, location, preferences and interests
• other information relevant to customer surveys and/or offers
• The following services in addition to our data collection are used:

1) Moosend
-Various types of data as defined by the privacy policy of this service

2) Google Analytics
-As defined by the privacy policy of this service

3) Paypal
-As defined by the privacy policy of this service

4) Facebook pixel
-As defined by the privacy policy of this service

5) Registrtation and authentication
-Direct Registration using two forms (i.e. newsletter sign up pop-up form)
-Personal Data : Email Address, Location, Company, VAT number, Full name, telephone

-Personal Data: various types of data as specified in the privacy policy of the service

6) Login via Gmail
- We may ask for some Gmail permissions allowing us to perform actions with the User's Gmail account and to retrieve information, including Personal Data, from it.
This service allows us to connect with the User's account on Gmail, provided by Gmail / Google.
For more information about the following permissions, refer to Gmails permissions documentation.

7) Login via Facebook
- We may ask for some Facebook permissions allowing us to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it.
This service allows us to connect with the User's account on the Facebook social network, provided by Facebook Inc.
For more information about the following permissions, refer to the Facebook permissions documentation located at
https://developers.facebook.com/docs/authentication/permissions

Facebook privacy policy located at
https://www.facebook.com/about/privacy/.

(b) What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Reply to your messages.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

(c ) Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

(d) Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

(e) GDPR Compliance
-Types of Data collected Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, full name, email address, telephone, location, company name, VAT number, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) . Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this website. All Data requested by this website is mandatory and failure to provide this Data may make it impossible for this website to provide its services. In cases where this website specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this website and/ or by the owners of third-party services used by this website serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this website and confirm that they have the third party's consent to provide the Data to the Owner.

-Mode and place of processing the Data

Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner.

The updated list of these parties may be requested from the Data Controller at any time.

-Place
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

-Retention Time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

-The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes:
Analytics, Access to third-party accounts, Registration and authentication, Advertising, Contacting the User, Device permissions for Personal Data access, Hosting and backend infrastructure and Infrastructure monitoring.
The Personal Data used for each purpose is outlined in the specific sections of this document.

-Moosend
This type of service has the purpose of hosting Data and files that enable this website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this website.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

-Gmail
We may ask for some Gmail permissions allowing us to perform actions with the User's Gmail account and to retrieve information, including Personal Data, from it. This service allows us to connect with the User's account on Gmail, provided by Gmail / Google. For more information about the following permissions, refer to Gmails permissions documentation.

-Facebook
We may ask for some Facebook permissions allowing us to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows us to connect with the User's account on the Facebook social network, provided by Facebook Inc. For more information about the following permissions, refer to the Facebook permissions documentation located at https://developers.facebook.com/docs/authentication/permissions Facebook privacy policy located at https://www.facebook.com/about/privacy/.

-Google Analytics
This type of service has the purpose of analysing website usage by visitors, and collecting relevant data. These various types of data are specified in the privacy policy of the service.

-Infrastructure monitoring
This type of service allows this website to monitor the use and behaviour of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this website.

-PayPal
Paypal provides the payment service to make purchases. The information gathered by this service is restricted to their privacy policy
(https://www.paypal.com/gr/webapps/mpp/ua/privacy-full) . We only collect the fact that a successful purchase is made.

-This website
The user’s interaction with this website necessitates the following information to be stored
• User’s Details as describe above

-Additional information about Data collection and processing

Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this website or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance
For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information in this document.

The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out in this document.
This website may not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this website and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy
The Data Controller is responsible for this privacy policy -Definitions and legal references

Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically through this website (or third-party services employed in this website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User
The individual using this website, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject
The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this website. The Data Controller, unless otherwise specified, is the Owner of this website

Cookies
Small sets of data stored in the User's device.

(f) Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

(f) Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, and if the following is available, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at legal@dimellocoffee.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 23 Austin Friars, London, Uk, United Kingdom, EC2N 2QP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.